Exchange 2010 Missing Server Configuration in EMC

Just worked on a test(luckily) Exchange 2010 server with a customer.  When they opened the Exchange Management Console, the Server Configuration was missing and they couldn’t change the properties of any the mailboxes. When they opened the mailbox properties they saw these little lock symbols all over the place.

When they ran the command “Get-Mailbox” in the Exchange Management Shell, they only saw a single mailbox.

So we tried all sorts of things. Then they mentioned the installed Outlook on the server and set it up to access a mailbox. Just happened to be the   I tried deleting the mail profile, uninstalling Outlook, logging off and back in, no dice.  Then I found out that Windows caches credentials and you have to clear those out using the below procedure:

  1. Open a command prompt using “Run as Administrator”
  2. Run the command “control keymgr.dll”
  3. Click “Back up vault” and follow the prompts to back everything up.
  4. Find and remove all credentials that have to do with Exchange or the user setup for Outlook.

After that everything returned to normal.

So if you want Outlook on an Exchange server use OWA.


30 thoughts on “Exchange 2010 Missing Server Configuration in EMC

  1. I absolutely love you! I had a half hour heart attack and as I had been changing a few permissions as well, I couldn’t figure out what was wrong. Note to all: – don’t tick the remember password box on the server!!!


  2. You are a genius guy…. thanks.
    You can remove the credentials from exchange by running the control keymgr.dll and select remove credentials.

    Leke Fasola

  3. Very nice, quick fix, for me. This issue occured when I had added a new profile and selected “remember credentials” when logging in.
    I had 2 other Outlook profiles on the server already.

  4. Thanks for the advice. One of my techs screwed up Exchange and was going through all the roles. This fixed it.

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